ONLE Customer and Data Stewardship Policy

At ONLE, we want our members to know exactly what to expect from us. This policy explains how we handle feedback, grievances, pricing, and inclusion — the principles we follow to make networking fair, transparent, and accessible for everyone. It sits alongside our Privacy Policy, which covers data protection in detail.

Version: October 2025

Reviewed: Annually or when laws or practices change

Contact: support@theonle.network

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1. Purpose

This policy explains how ONLE Networking Ltd (“ONLE”, “we”, “us”, “our”) looks after the interests of its members and customers beyond data protection.

It sets out our commitments to transparency, ethical marketing, feedback and complaints handling, grievance processes, and accessibility. It complements, but does not replace, our Privacy Policy.

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2. Privacy and Data Protection

ONLE collects only the information needed to provide membership, events, and communications. Personal data is stored securely and never sold. Members can request access to, correction of, or deletion of their data at any time by emailing support@theonle.network.

Our detailed Privacy Policy is available here: https://theonle.network/privacy-policy

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3. Transparent Pricing and Ethical Marketing

• Membership pricing and benefits are published openly on our website.

• There are no hidden fees or minimum-term lock-ins.

• Our communications focus on genuine benefits and avoid exaggerated or misleading claims.

• If an error occurs, we correct the information promptly.

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4. Feedback & Complaints

• Feedback is welcomed through our online community, surveys, and direct contact.

• Complaints are acknowledged within five working days.

• Issues are investigated by the founders and responded to with a proposed resolution.

• Learning from complaints is used to improve the member experience.

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5. Grievance and Escalation

• Serious concerns such as harassment, discrimination, or breaches of the Code of Conduct can be raised confidentially via support@theonle.network.

• Complaints are investigated by the founders.

• If resolution cannot be reached, an independent mediator may be engaged.

• Members raising grievances are protected from retaliation.

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6. Accessibility and Inclusion

• ONLE is a 100% online network, removing barriers of travel, geography, and time.

• This supports members with caring responsibilities, disabilities, or other commitments.

• Resources and communications are written in plain, jargon-free language to suit time-strapped business owners.

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7. Review

This policy will be reviewed annually or when laws, practices, or member needs change.